Privacy and Security

Consumer Privacy Policy
Our Privacy Policy explains how Luther Burbank Savings collects, uses, shares and protects consumer nonpublic personal information.

Online Privacy Policy
Luther Burbank Savings is committed to the protection of your privacy
during your online visit. Privacy is an important aspect of the exceptional customer service provided by Luther Burbank Savings. We protect the privacy of each consumer through security controls that are monitored and evaluated on an ongoing basis. Bank employees receive annual information security and privacy training.

During Your Online Visit
You remain anonymous while visiting our web site unless you choose to share personal identifiable information. You may choose to share this information while requesting additional information about our products or services or conducting transactions through our online banking.

Please see the Luther Burbank Savings Privacy Policy for more information about how we protect or share personal information.

Luther Burbank Savings may make periodic changes to the Online Privacy Policy. When these changes occur, we post the new policy on this web site and change the “Last Updated” date. When appropriate, we may notify you through other means.

How We Track Our Web Site Activity
Corporate Web Site –
When you visit our corporate web site at, we
collect general analytical data. This data assists with analyzing traffic pat – terns, trends, browser information, and browser activity. This includes no
personally identifiable information. Cookies are used to track and collect this analytical data.

Visitors to our corporate site may “Opt-Out” from having this data collected by
setting their browser to block cookies without loss of site functionality.

Online Banking Web Site
While logged into the Luther Burbank Savings online banking, specific data is collected and stored within a cookie. This data includes:

  • Device information (PC, Mobile Phone, Tablet, etc?)
  • IP address (a unique string of numbers that identifies a device communicating over the Internet)
  • Browser information (browser type and version)

This information is used during user authentication and by fraud prevention systems. Personally identifiable information is not collected or stored within cookies.

Online banking at Luther Burbank Savings requires cookies to be accepted by the browser.

About Cookies
A cookie is small text file that a web server stores on a visitors computer. The information stored within the cookie is retrieved by the web server when you return. Web browser security can be set to block cookies from being saved to your computer. However, Luther Burbank Savings online banking requires the browser to be configured to accept cookies.
The cookies allow the Bank to track how a visitor navigates through our site. It also allows the Bank to collect unique information about the visitor’s device such as an IP address. The device information stored within a cookie is used throughout the online banking user authentication process. In addition, the information within the cookie is used by back-end fraud prevention systems. Luther Burbank Savings does not collect or store person information within cookies.

At this time, the web sites of Luther Burbank Savings do not respond to “Do Not Track (DNT)” browser signals. Luther Burbank Savings will continue to monitor the progress of the DNT technology as it develops into an industry standard.

Social Networking
Luther Burbank Savings recognizes the value of communicating and building relationships through social media. It’s important to note that the Luther Bur bank Savings Privacy Policy does not apply to, supersede, or have authority over the individual privacy policies of social media sites. Before using social media, we ask that you carefully read the privacy policies of each social media web site or application.

Luther Burbank Savings does not control or endorse the comments made by customers or visitors through social media web sites or applications.
For more information on being safe and secure on social media sites, please visit the Department of Homeland Security US-CERT.

Occasionally, Luther Burbank Savings will provide a link to an external web site. These links should not be considered an endorsement or recommendation. In addition, the Luther Burbank Savings Privacy Policy does not extend or apply to external websites.

E-Mail Privacy
Luther Burbank Savings will never ask for personal information through unencrypted e-mail. E-mail is not a secure method for sending sensitive personal or financial information including:

  • Social Security Numbers
  • Account Numbers
  • Loan Numbers
  • Driver License or State ID Numbers

If you need to send sensitive information to Luther Burbank Savings, please contact or visit your local branch or office to learn more about our secure e-mail encryption portal.

For more information on e-mail privacy and security, please visit the Department of Homeland Security US-CERT.

Privacy for Children
In accordance with the Children’s Online Privacy Protection Act, our web sites do not knowingly collect personal information from consumers under the age of 13. In addition, neither the Banks web sites nor products or services are designed for or promoted toward children under the age of 16.

Contacting Luther Burbank Savings with Privacy or Security Concerns Customers may visit or contact their local branch by phone with Privacy or Security concerns.

Written correspondence can be sent to the Luther Burbank Savings corporate office:
Luther Burbank Savings
816 4th St.
Santa Rosa, CA 95404
Effective: December 18, 2013.
Last revised: December 18, 2013.